FAQ – Frequently asked questions
- How can I order a GoldPack? Only online or also via telephone?
- I have filled out the form, how long does it take for the GoldPack to be delivered?
- Why do I only receive the amount X £? The jewellery item was much more expensive when I bought it.
- Are there any costs for me when selling my gold to GoldCourier?
- Why doesn’t GoldCourier provide any information regarding the payment via telephone or on the website?
- Can I decide against the transaction even after I have received the payment?
- Is it safe to send valuable jewellery items by post?
- What exactly does the GoldPack contain?
- What sort of items does GoldCourier buy?
- What about diamonds and other precious stones?
- When do I receive my payment?
- What happens to items not containing any precious metals?
- Why am I being asked for my bank account details?
For full information, read our terms and conditions.
Satisfied customers:
Dear Goldkurier team,
thank you for processing my delivery so quickly. I sent you the gold items on 19/11/2010 and 193.84 £ were already credited to my account on 29/11/2010.
It’s an easy, fair way to turn your gold into money.
I’M THRILLED AND REALLY HAPPY! THANK YOU SO SO MUCH! TOP SERVICE, WITH NOT A SINGLE PROBLEM! Will definitely recommend you guys!
Keep up the good work, and I wish the entire team a MERRY CHRISTMAS AND A HAPPY, year 2011. ALL THE BEST!
Elfriede B. from P.
Hi to the friendly Goldkurier team...
Really want to thank you for your efficient service. The money also arrived on time. Will recommend you. Kind regards.
Caroline G. from L.
Dear Sir/Madam, Many thanks for the smooth transaction. Kind regards.
Richard K. from M.
Dear Goldkurier team, I’m thrilled at how quickly and professionally everything went. Have already recommended you to my friend, who has already received her GoldPack.
Manuela S. from F.
Great – 251.51 £ – never thought my old scrap gold would be worth so much! The transfer was also very prompt! Thanks a lot!
Tina R. from F.
Well I really must say one thing: you guys at GoldCourier are really reliable and fast! Thanks so much for transferring the 151.61 £ !
Heinrich B. from D.
Thanks so much for the good and quick service. It’s good to know who to contact when you want to turn gold into money fast.
Erwin G. from B.
Ladies and gentlemen! I would like to thank you for the transfer. Finally a company which is simple AND professional.
Rudolf W. from A.
Great, I was able to use the money from jewellery I never liked anyway to finally buy what I had always wanted but could never afford.
Gabriele. V. from R.
Now we can even get money for finally clearing out the house! Thanks for being there.
Jenny G. from L.
Dear GoldCourier Team, I was initially very critical of the idea of sending my gold to an online company. Which is why I am also the more pleasantly surprised that everything actually worked out as you said it would. I have already cashed in the cheque for 218.35 £. Thanks!
Verena N. from D.
Ladies and gentlemen,
many thanks for your payment. You treat your customers very courteously and your service is fast and simple. This made me feel like a very fairly treated customer.
Esther P. from G.
Many thanks – the cheque has already arrived. Fast and fair.
Ilse R. from O.
Dear Sir/Madam, many thanks for the fast delivery. I was very happy with the 315.34 Euro payout.
Maria S. from O.
Dear GoldCourier team I want to thank you so much for the fast and easy payment.
Rainer W. from F.
The second delivery was also very quick. Top service and payment.
Markus H. from N.