FAQ – Frequently asked questions
- How can I order a GoldPack? Only online or also via telephone?
- I have filled out the form, how long does it take for the GoldPack to be delivered?
- Why do I only receive the amount X £? The jewellery item was much more expensive when I bought it.
- Are there any costs for me when selling my gold to GoldCourier?
- Why doesn’t GoldCourier provide any information regarding the payment via telephone or on the website?
- Can I decide against the transaction even after I have received the payment?
- Is it safe to send valuable jewellery items by post?
- What exactly does the GoldPack contain?
- What sort of items does GoldCourier buy?
- What about diamonds and other precious stones?
- When do I receive my payment?
- What happens to items not containing any precious metals?
- Why am I being asked for my bank account details?
Q:
A:
You can also order the GoldPack via our free hotline by dialling 0800 6121659. Our GoldCourier staff will gladly answer any questions you may have.
A:
If an order is received before 5pm during the week , the GoldPack is generally posted that same day. If your order is made on a weekend, delivery may take 1-3 working days.
Q:
A:
The purchasing price is determined by experts and is based on the weight, as well as the number of carats of the precious metal contained in the jewellery, not the hypothetical value of the item in an undamaged, intact condition. The price offered by GoldCourier may therefore be lower than the resale value.
A:
No. You don’t have any costs when selling your gold to GoldCourier. Postage costs and GoldPack insurance are borne by us. Even if you ask for your gold to be returned, you still don’t have any additional costs. You just have to bear the costs for returning the cheque (e.g. postage) or refunding the transfer.
Q:
A:
Before analysing your gold, there is no way of determining the percentage of the pure gold content. We therefore cannot guarantee you a price via telephone.
A:
GoldCourier offers a "100% satisfaction or gold-back guarantee". If you are not satisfied with the payment, you can use this guarantee to withdraw from the contract by contacting us within 10 days of the payment notification date. After this deadline, you then have a further seven days to refund the amount sent by GoldCourier. In this case GoldCourier will return your gold to you.
For full information, read our terms and conditions.
For full information, read our terms and conditions.
A:
Yes. We insure your delivery against theft and damage up to a value of 400 £. If you think that your gold jewellery is worth more than 400 £, simply request another GoldPack. Our GoldPack has neutral design in order to not disclose its content.
A:
The GoldPack contains all the documents you need to send your gold. It comprises a padded, sealable envelope, a cardboard box and a form which you must complete with your preferred payment details. Of course GoldCourier bears the postage costs for all of your deliveries.
A:
GoldCourier buys any items containing gold: Chains, rings, brooches, charms, earrings, cufflinks, pins, dental gold, scrap gold etc. We mainly focus on gold, although we will also be happy to pay you money for other valuable metals such as platinum and palladium.
A:
GoldCourier focuses on processing gold and other precious metals. Although we do accept jewellery containing precious stones, we cannot offer payment for them. If you value these stones, we thus recommend you remove them before sending us the gold items.
A:
GoldCourier will transfer your payment within 24 hours of assessing your gold. Please note that the transfer can take up to 3 working days.
A:
GoldCourier does not buy any items that do not precious metals, nor do we buy silver. GoldCourier will not return these items to you, unless you request this within 10 days of receiving notification that your items do not contain any precious metals. All relevant information can be found in our general terms and conditions.
Your GoldPack is insured up to a value of 400 £!
The fastest valuation and pay-out!
Valuation only performed by experts
Track the status of your GoldPack
Average amount
paid out:
paid out:
231,48 £
Satisfied customers:
Dear Goldkurier team,
thank you for processing my delivery so quickly. I sent you the gold items on 19/11/2010 and 193.84 £ were already credited to my account on 29/11/2010.
It’s an easy, fair way to turn your gold into money.
I’M THRILLED AND REALLY HAPPY! THANK YOU SO SO MUCH! TOP SERVICE, WITH NOT A SINGLE PROBLEM! Will definitely recommend you guys!
Keep up the good work, and I wish the entire team a MERRY CHRISTMAS AND A HAPPY, year 2011. ALL THE BEST!
Elfriede B. from P.
Hi to the friendly Goldkurier team...
Really want to thank you for your efficient service. The money also arrived on time. Will recommend you. Kind regards.
Caroline G. from L.
Dear Sir/Madam, Many thanks for the smooth transaction. Kind regards.
Richard K. from M.
Dear Goldkurier team, I’m thrilled at how quickly and professionally everything went. Have already recommended you to my friend, who has already received her GoldPack.
Manuela S. from F.
Great – 251.51 £ – never thought my old scrap gold would be worth so much! The transfer was also very prompt! Thanks a lot!
Tina R. from F.
Well I really must say one thing: you guys at GoldCourier are really reliable and fast! Thanks so much for transferring the 151.61 £ !
Heinrich B. from D.
Thanks so much for the good and quick service. It’s good to know who to contact when you want to turn gold into money fast.
Erwin G. from B.
Ladies and gentlemen! I would like to thank you for the transfer. Finally a company which is simple AND professional.
Rudolf W. from A.
Great, I was able to use the money from jewellery I never liked anyway to finally buy what I had always wanted but could never afford.
Gabriele. V. from R.
Now we can even get money for finally clearing out the house! Thanks for being there.
Jenny G. from L.
Dear GoldCourier Team, I was initially very critical of the idea of sending my gold to an online company. Which is why I am also the more pleasantly surprised that everything actually worked out as you said it would. I have already cashed in the cheque for 218.35 £. Thanks!
Verena N. from D.
Ladies and gentlemen,
many thanks for your payment. You treat your customers very courteously and your service is fast and simple. This made me feel like a very fairly treated customer.
Esther P. from G.
Many thanks – the cheque has already arrived. Fast and fair.
Ilse R. from O.
Dear Sir/Madam, many thanks for the fast delivery. I was very happy with the 315.34 Euro payout.
Maria S. from O.
Dear GoldCourier team I want to thank you so much for the fast and easy payment.
Rainer W. from F.
The second delivery was also very quick. Top service and payment.
Markus H. from N.